Dispute resolution
Handle a lost, damaged or incomplete marketplace order
Build a factual chronology, preserve carrier and package evidence, request the right remedy and escalate before deadlines.
Escalate a marketplace dispute with a clear timeline
Coordinate seller, platform, carrier and payment deadlines without duplicate claims, threats or loss of evidence.
Prepare a marketplace return without losing your rights
Confirm the reason, deadline, authorisation, item condition, shipping evidence and refund calculation before sending anything.